Digital Account Manager - Customer Service - Antiques Market
Central London
£27k + great location + benefits
As an Account Manager you will be working for one of the world's leading media companies who operate solely in the antiques and fine art sector. They are a household name in this industry and have recently branched out into the digital market by launching an online bidding tool which means anyone, anywhere can take part in a live auction via their portal! This role is predominantly assisting users and clients in the training, set up and implementation of this technology so if you have prior experience in customer service in a digital company then this could be your next career move. This is a lovely company based in amazingly convenient offices in Central London who have a great company culture and team environment!
Digital Account Manager - Customer Service - Antiques Market
As an Account Manager your role will be predominantly logistical and your overall job purpose will be to look after both industrial and commercial clients of the online auction website through a combination of training and customer service. Key responsibilities will include:
-Training auctioneers to use the websites and auction portal
-Issuing contracts and post-sale queries
-Monitoring both live and timed auctions to ensure internet customers are using the service correctly and accuracy of even information
-Some data manipulation, information checking and application testing
-Both face-to-face and over-the-phone client liaison
-Sourcing promotional material for the marketing team
-Working with the sales team to assist with any client demonstrations they may do
-Compiling monthly reports on site activity for internal distribution
-Dealing with any complaints
-Assisting on any ad hoc duties which may arise
-Maintaining a flexible attitude towards work (you will be required to work one Saturday out of three as there are auctions at weekends as well, this is rotated throughout the team)
Digital Account Manager - Customer Service - Antiques Market
In terms of background and personality, the ideal candidate for this Account Manager position will have the following:
-At least 2 years' experience in customer service ideally within a digital company
-Any experience in the auction/antiques market a massive bonus
-Good interpersonal skills
-The ability to manage good customer relationships and talk to people of all different levels and backgrounds
-Willing to work in flexible shift patterns to cover occasional weekends and out of office working hours
-Excellent time management skills and can juggle multiple responsibilities at any one time
-Self-motivation and ability to work both autonomously and within a team
-Good problem solving skills
-An confident, enthusiastic and go-getting attitude to the workplace
Apply for this role today and become part of the media market leader in the antiques industry by sending me your CV via this website. Please note all applications will be made in confidence. Feel free to call me directly on:
Zoë Jeanes
Digital Consultant - The Graduate Recruitment Company
0207 6123815
We have a variety of graduate roles on at present (£17k-£25k), for candidates with 0 - 2 years experience, so if this is one is not suitable; please call me to discuss other exciting opportunities which you can apply for.
Please check out my profile on LinkedIn: Search for Zoe Jeanes
And follow us on Twitter: @GradRecCo
Job Sectors: Marketing & Sales Jobs
